We want you to feel confident ordering from Nams Ropa, but we understand that plans can change. Review the policies below before placing an order so you know exactly how changes, cancellations, and returns are handled.

CHANGES AND CANCELLATIONS

If you need to modify a confirmed order, email us at sales@namsropa.com within 24 hours of receiving your order confirmation.
We’ll assist you as long as production hasn’t begun.

RETURNS POLICY

Effective date: Updated Policy for Nam's Ropa

REFUND POLICY

Returning the product is as easy as ordering one. Just make sure you fill the form below within 30 days of receiving the product.

Your garment MUST be unused and in the same condition that you received it.

As each piece is made-to-order, we’re unable to cancel orders once they’re placed. The process moves swiftly — your garment is sent for cutting and production right away. We appreciate your understanding and support for slow, intentional fashion.

Please mail at support@namsropa.com to file a return / exchange request.

Refund is issued in the form of store credit with a validity of 12 months

FIRST-TIME CUSTOMERS

Returning non-customized clothing

Refunds are issued as store credit.

Returning customized clothing

Refunds are issued as store credit.

REPEAT CUSTOMERS

Returning non-customized clothing

Refunds are issued as store credit.

Returning customized clothing

Refunds are issued as store credit.

RETURN SHIPPING CHARGE

A flat fee of $4 per item is charged for sending returns to our Returns Center.

NAMS ROPA RETURN POLICY

Cash Refund

We do not offer cash refunds at this time.

Store Credit

Where applicable, store credit is issued for the full purchase price including customization fees.

NOTES

Gift Cards

Items purchased using gift cards are not eligible for cash refunds.

Overstock Items

Overstock returns are refunded as a gift card (valid for one year).
Shipping fees for overstock items are not refunded.

RETURNS PROCESS

1. Initiate Your Return

Email sales@namsropa.com or WhatsApp +1 (307) 310-2686 with the following details:

• Order ID
• Item(s) you want to return
• Reason for return
• Preferred refund method (cash refund or store credit, based on eligibility)

We will issue a Return Authorization Request (RAR).

Include the following inside your return package:

• Return Authorization Request #
• Order ID
• Your full name
• Items being returned

(Write these manually if you can’t print.)

FOR USA RETURNS

Pre-Paid Return Labels for U.S. Customers

We include a prepaid return label with each order to simplify the return process.

How to use it:

• Fill in your name and address on the prepaid label
• Attach it to the return box
• Remove or cover any old shipping labels
• Seal the package securely

Lost or misplaced your prepaid label?

If you lose or damage the prepaid return label:
• Arrange shipping at your own cost
• We reimburse up to $20 as a gift card
• Email sales@namsropa.com with the tracking details

Multiple returns from the same order

Only the first return shipment for an order is covered by Nams Ropa.
Additional returns from the same order must be shipped at your expense.

Using a prepaid label from a previous order

If you still have an unused label from an earlier order, you may use it.
Share the tracking number, order ID, and item details with us.

WHERE TO DROP OFF

We issue prepaid labels: Xindus.

Xindus Label

Take the sealed package to your nearest UPS Store.

CONTACT INFORMATION

NAMS ROPA
30 N. Gould St., Suite R
Wyoming, Sheridan, USA – 82801

WhatsApp: +1 (307) 310-2686
Email: sales@namsropa.com